FLOATING MOON

Frequently Asked Questions

1. Do you ship worldwide?

Yes, we ship worldwide, but additional shipping costs may apply based on your destination. We are committed to ensuring your order arrives on time, no matter where you are. For international shipping outside of the U.S. and Canada, please contact our customer support for more details.

2. Do you accept returns?

Yes, we accept returns within 30 days of purchase. However, the buyer is responsible for the return shipping and must ensure the product is returned in its original condition.

3. What is the guarantee?

We do not offer a lifetime guarantee. We take every measure to ensure our products are high-quality and durable, but longevity depends on usage and care. Once 30 days have passed, we are unable to provide a guarantee. We encourage customers to handle and maintain their products with care for long-lasting enjoyment.

4. Will my shipment be delayed?

The only time a shipment may be delayed is if the product is on backorder. If this happens, you will receive an email update with the latest status of your order.

5. Where are you based?

Our headquarters is located in Warren, Michigan, USA.

6. What makes your products special?

Our products are designed with intention, craftsmanship, and innovation. Here’s what sets us apart:

• Modern & Sleek Designs – A fusion of spirituality and contemporary aesthetics.
• Patented Floating Technology – Precision-engineered for a mesmerizing levitation effect.
• Sustainability & Quality – Built to last with high-end materials and rigorous testing.
• A Transformative Experience – Not just a product, but a way to connect with your soul (Ruh).
• Premium Packaging – Ready to be gifted and cherished.

7. When will my order arrive?

We ship within 24-48 hours of your order, and delivery typically takes 7-10 business days within the U.S. and Canada. International delivery times may vary depending on the shipping method chosen.

8. Why do your products sell out quickly?

Our products are unique and one-of-a-kind, designed with both spiritual significance and modern innovation. Due to their high value and demand, we often sell out quickly. If you see something you love, we recommend ordering as soon as possible before it’s gone!

9. Do you have a physical store?

Currently, we operate online only at RUHConnect.com, but stay tuned for exciting updates about potential future expansions!